There are two levels of security for Adviser Online that you can choose from. By default, the Enhanced level of security is applied, however Ultimate is our recommended security level.
There are two levels of security for Adviser Online that you can choose from. By default, the Enhanced level of security is applied, however Ultimate is our recommended security level.
With Enhanced security, you’ll be asked to verify certain transactions and account changes.
You’ll also be prompted for authentication when you first log into browsers on devices that you haven’t accessed Adviser Online from before and you’ll be asked whether you trust the browser, which means you won’t need to verify a login to that browser next time. If you choose to not trust the browser, you’ll be required to complete authentication each time you log in to Adviser Online from that browser.
This is the highest level of security. With Ultimate security you’ll need to complete authentication each time you log in to Adviser Online, regardless of whether you have trusted a browser or not. In addition, you’ll be asked to verify all transactions and account changes.
You can view and update the level of security in Adviser Online. You can change the level of security or view the current level of security applied.
To view or update the level of security:
We are continuously working to keep Adviser Online secure. There are things you can do as well to improve the security of your clients’ information.
To achieve the highest level of security available in Adviser Online, complete the following actions:
You can view and update your security settings in Adviser Online under My security.
Our digital tools are designed to make managing your client’s money simple and convenient while keeping information secure.
If you suspect an incidence of fraud or a data breach, please contact us immediately
If you trust a browser, this means that your device recognises the webpage. If you’ve trusted the Adviser Online browser and have the Enhanced security level set up, authentication will not be prompted when you next log in.
If you have the Ultimate level security, you’ll need to complete authentication each time you login to Adviser Online, regardless of whether you have trusted a browser or not.
You should never “trust the browser” when using a public or shared computer. We recommend you only trust browsers that you use regularly.
When you log into Adviser Online via a new browser or on a new device, you’ll automatically be prompted to trust the browser.
We don’t have the ability to recognise every type of browser. For browsers that can’t be trusted, you’ll need to complete authentication each time you log in to Adviser Online.
You can manage your trusted browsers through Adviser Online. You can also revoke browsers you’ve already trusted, add a nickname and review the details of any trusted browsers.
To manage your trusted browsers:
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or email service@wrapinvest.com.au.