Third party authority to access client accounts

As an authorised third party you will have increased access to a client’s account. Your access will depend on your granted level of authority. This is chosen by the account holder when they register you for third party authority. 

There are two levels of third party access, view and transact. 

Enquiry Authority

An individual, company, or financial professional can be appointed. They can request and view basic account information including transaction history. To assign this level of authority the client must complete the third party authority form. Please refer to our Help Centre article Enquiry authority and how it works.
 
Authorised Signatory
 
Only an individual can be appointed. They can request and view basic account information and make transfers. To assign this level of authority the client must complete a third party authority form. 

The third party must also provide identification and an anti-money laundering and counter terrorism funding (AML / CTF) form. 

Permissions

The account holder can revoke your level of authority at any time. If you've lost access to accounts which you had access to before, you may have had your access revoked. Third parties can't revoke the access of other parties.

Your clients may want to provide third party authority to an individual or financial services professional. This can be a way for them to give better oversight to their accountant or partner about their finances. You can download the third party authority form through Adviser Tools. Although your client can select the level of authority provided, to minimise risk the third party will need to provide us with the right documentation. 

Third party authority documents

The third party may need to provide different forms depending on the level of authority your client grants them. 

Enquiry Only

Your client just needs to download and complete the Third Party Authority form. 

Authorised Signatory

This authority level is available for individuals. In limited circumstances it's also available for Financial Services Professionals and Companies who are already registered with us as authorised signatories. 

Your client needs to:

• Download and complete:
  • Grow Wrap third party authority form or Voyage third party authority form - use this form to register another individual or a Financial Services Professional or Financial Services Comapny as a third party authority on your account.
• They may also need to provide Power of Attorney for the third party. 

The third party needs to:

• Complete a Verification of Identity
• Complete anti money laundering and counter terrorism funding (AML / CTF) forms. 

If we receive a third party authority form requesting for an individual to be authorised signatory, we will load them to the account with enquiry authority. 

Registering someone for third party authority gives them significant access to an account only you or your client would view otherwise. You can choose to register an individual (partner), or a financial services professional or administrator. This is done through a form. The third party authority form allows your client to set the level of authority. 

The level of authority you choose will depend on which third party type you appoint. These levels are: 

• Authorised Signatory
• Enquiry Authority

Your client will need to complete the third party authority form. This form will allow your client to: 

• Grant third party authority to
  • An individual
  • A financial services professional or administrator
• Cancel any pre-existing third party authority (optional) 

If we receive a third party authority form requesting for an individual to be authorised signatory, we will load them to the account with enquiry authority. 

Providing third party authority to a partner

Select this option if you want your partner to only see your account details and transactions. You’ll just need to download and complete the third party authority form. 

Authorised Signatory

Select the authorised signatory option if you want your partner to have the ability to authorise transactions on your account. Because of the inherent risk associated with granting someone more power of your finances they will need to complete more forms. That way we know who they are, and they prove they understand their responsibilities. 
 
To grant full transact access to your partner you need to: 

• Download and complete the third party authority form
• Grant Power of Attorney to your partner to enable them to act on your behalf.

You partner will need to: 

• Complete a Verification of Identity
• Complete anti money launder and counter terrorism funding (AML / CTF) forms.

Power of Attorney

Anyone over the age of 18 may appoint an attorney. This process is known as Power of Attorney. It simply grants them the legal authority to look after someone else’s financial affairs. Through a solicitor you can set up one of two types of Power of Attorney: 

• General – Allows the attorney to manage affairs under the client’s instruction and while they are of sound capacity
• Enduring – Allows the attorney to make legal and financial decisions on behalf of the client if the can no longer make decisions on their own. This usually applies to those with temporary or permanent illnesses.

Wrap third party registration

If your client’s chosen third party doesn’t have access to our Platform then they will need to complete a third party registration form. This is available via the same method as above. Note that this form must be signed by the third party and not your client. 

You can find the appropriate third party forms by following the below steps: 

1. Go to Adviser Tools
2. Search for third party in the search bar.

Your account details

Please provide your client’s account number and account name in this section. 

Please note: if your client has multiple accounts with us, you’ll need to list all applicable account numbers in this section. 

Appointment of a Financial Services Company

This section is used to appoint a company or other third party firm (eg a financial advisory firm, stockbroking firm, accounting firm or administrator) to have access and/or withdrawal authority to your client’s account. 

Please ensure that the Company Name and Company code (if known) are listed in this section. Please also ensure you tick the levels of authority you require on your client’s accounts. 

Levels of authority: 

• Enquiry authority will allow you to view the accounts on Adviser Online
• Authority Signatory Authority will require your company/business to be registered with a signature listing with us. Please note, we no longer offer signature listings and only companies/businesses with existing signature listings can be appointed with this level of authority.

Appointment of an individual

This section is used to appoint additional individuals to a client’s account such as an Authorised Signatory or Power of Attorney. 

• 3A – Please select the level of authority required for the individuals being appointed. If you select Authorised Signatory, please ensure an operating instruction is ticked
• 3B – Please complete the details of the individuals being appointed onto the account. Mobile number and email address are mandatory requirements
• Any individuals being appointed on the account must sign the bottom of Section 3.

Any individuals being appointed who aren’t an existing client must complete the Individual FSC form. You can find this form on Adviser Tools.  

Would you like to cancel a Third Party Authority or Company access?

Please complete this section if your client wants to remove any current TPAs from their account. This section can be used to remove individuals, financial services professional and/or companies. 

Declaration and signature of account holders 

All account holders must sign for personal accounts. 

For company accounts, two directors, a director and a secretary, or a sole director must sign. Please note the directors/secretary who sign must be existing account signatories. 

We may request a copy of identification for signature verification.