An alternative to push notifications

Instead of push notifications, you can use one-time 6-digit secure codes from the Macquarie Authenticator app to approve some transactions and other account activity. These codes update every 30 seconds and are available anytime, anywhere, without needing an active internet connection or mobile coverage. The use of codes is one of the most secure verification methods.  

To view your code:

  1. Log in to your Macquarie Authenticator app
  2. Click on Codes
  3. View your code on the Codes screen.

You can use this code to log in and trust your browser and verify certain actions or account changes from Adviser Online. Remember to take Macquarie Authenticator with you when travelling.

How to use a code

On the verification screen:

  1. Click Verify another way 
  2. Click on Code 
  3. Click on Next 
  4. Enter the code that’s available on your Macquarie Authenticator app 
  5. Click Submit.

What if a code doesn’t work?

Macquarie Authenticator requires the correct time and date to be set in order to function correctly. Make sure you’ve chosen Set automatically for your date and time in your device settings. 

If this continues to fail, you can attempt the following: 

  1. Click Verify another way on the verification screen 
  2. Click a different verification method available to you.

If you’re still unable to proceed, please call us on 1800 893 141 (Overseas +61 2 5501 1744), Monday to Friday, 8am to 7pm (Sydney time).

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