Notifications for Macquarie Authenticator

The Macquarie Authenticator app sends actionable push notifications to your device to approve or deny certain online transactions and account changes made in Adviser Online.

An actionable push notification is a banner that slides into view on your mobile device with a direct link to the Macquarie Authenticator app. You’ll see information about the account activity so you can feel confident to approve or decline. This is the recommended method as it’s fast and very secure. You’ll need to have notifications turned on for actionable push notifications to work. You can find these in your device settings.

To complete registration for Authenticator, you must enable push notifications and complete all of the steps in the training simulator to finalise your set up.

If you have previously registered your Access Code for Authenticator but did not enable push notifications as part of the registration process, please ensure they select Enable on the Tasks page of Authenticator to finalise the set up.
 

You're very unlikely to receive a push notification that you did not action. However, this could occur in scenarios such as:

• clicking Resend verification and receiving a delayed push notification due to slow network connectivity, or
• a suspected fraudulent transaction.

If you received a push notification you suspect is fraudulent, you should deny the action immediately to stop the action from completing. You should then immediately change your password which will log out all active sessions and prevent any further fraudulent activities and call us to report the incident. 

1. Click Deny on the push notification
2. Click Change password
3. Follow the change password prompts
4. To report the suspected fraudulent transaction, call us on the following phone number:
   • Grow Wrap: 1800 095 825 (Overseas +612 5501 1744)
   • Voyage: 1800 892 353 (Overseas +612 5501 1744)
   • PortfolioOne: 1800 675 831 (Overseas +612 5501 1744)

You may not be able to verify a transaction or activity with a push notification if you: 

• can’t access the internet or have limited mobile reception 
• haven’t enabled push notifications on your device. 

If this happens, please check that you have notifications enabled for the app and try again by clicking on Resend verification.

If you’re still unable to receive a push notification try checking the task tab in Macquarie Authenticator: 

1. Log in to Macquarie Authenticator
2. Click Tasks on the bottom
3. Click on the action awaiting your approval.