Remove your Access Code

If you no longer use Macquarie Authenticator on your device, you need to remove your Access Code from the Authenticator app to keep Adviser Online secure. In the Authenticator app, ‘Macquarie ID’ is your Access Code.

To remove your Access Code: 

  1. Log in to the Macquarie Authenticator app
  2. Click the Menu option at the bottom right of the screen
  3. Click the three-dot icon on the Macquarie ID tile
  4. Click Deregister Macquarie ID
  5. Your Access Code will be deleted from the Authenticator app.

This will stop notifications from being sent to your device. You will also no longer be able to verify actions from your device.

Upgraded, lost or stolen devices

For your security, we register all your devices that have installed the Macquarie Authenticator app. You may wish to deactivate a device when you upgrade your mobile device or if you’ve lost your device or had it stolen.

To deactivate Macquarie Authenticator on a device in Adviser Online:

  1. Click the user profile icon from the right-hand side of the top menu
  2. Click My security
  3. Scroll down to Connected Devices
  4. Click Manage
  5. Find the device you wish to deactivate Macquarie Authenticator from and click Deactivate app
  6. We’ll send an actionable push notification to your registered device to verify yourself 
  7. Click Approve. 

If your Macquarie Authenticator app is completely unavailable (lost your phone?), for security reasons, please call us on 1800 893 141 (Overseas +61 2 5501 1744), Monday to Friday, 8am to 7pm (Sydney time).

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