Your ESI (External Systems Interface) details are a unique code and password that allows you to share your clients' data (account, transaction and balance data) with select third party providers of your choosing.
Your ESI (External Systems Interface) details are a unique code and password that allows you to share your clients' data (account, transaction and balance data) with select third party providers of your choosing.
For security reasons, ESI details expire one year after they’re created. We recommend updating your ESI details before they expire. See below for details.
An unresponsive data feed is usually caused by expired ESI details. To check the status of your ESI access:
You'll see the current ESI details status, the expiry date, and the date your current code was requested.
If your ESI details are active but you have an unresponsive data feed double check that your ESI details are entered correctly into your external system.
If your code is inactive, you need to generate a new code (see below).
If your ESI details are active and correctly entered into your external system and you're still having trouble, please contact your software provider for troubleshooting.
If you're still having issues connecting your data feed, please contact your Relationship Manager or email us at service@wrapinvest.com.au.
Your new ESI details are effective immediately but you’ll have to update any system with the new details before it can begin successfully requesting client data. This will also expire any previously generated ESI details.
Your client's accountant may be able to interact with your client’s data in their software of choice.
Set up is dependent on the accountant’s software of choice and its integration with ESI. We recommend that your client’s accountant reach out to their software provider for more information on how this can be done.
If you have any feedback on this article or need
additional support, please contact us via live chat
or email service@wrapinvest.com.au.