Processing super contributions and cheques
We’re aware that certain super contributions can currently only be processed via cheque. Where we are able, we’re solving for these scenarios and expect to have an option before November 2024.
Processing dividends
From 1 November 2024, cheques cannot be deposited into Voyage, Grow Wrap or PortfolioOne accounts. If your clients receive dividends via cheque, we encourage them to contact the share registries and update their bank account details so they can deposit dividends digitally.
Processing government-issued cheques
From 1 November 2024, cheques cannot be deposited into Voyage, Grow Wrap or PortfolioOne accounts. Clients are encouraged to contact the government organisations directly and update their bank account details to receive payments digitally.
Processing cheque payments from third parties
Clients are encouraged to contact third parties who pay via cheque directly and update their bank account details with them so they can receive payments digitally.
Issuing refunds
If your client is entitled to a refund and holds an open eligible account, this change won’t impact them. We’ll pay the amount directly into their open eligible account.
If your client is entitled to a refund and we’re unable to identify an open eligible account, we may get in touch with you and your client to return the funds via other appropriate means.
If there are questions or concerns about a remediation communication or payment you’ve received, you or your client can get in touch with our team via the contact details displayed on the communication we sent to you.
Accessibility
We're committed to supporting clients with accessibility needs. If you have any clients with accessibility needs, we’ll work directly with them to understand their needs and ensure they have the support and access that they need to make payments.
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