Multi-factor authentication

Multi-factor authentication is a secure way to verify you and your account activity.

You can approve via an actionable push notification in the Macquarie Authenticator app (Authenticator app).

Yes, you’ll need to have multi-factor authentication in place to use the online portal.

Step 1: Register for multi-factor authentication

The first time you log in to the online portal, you’ll be prompted to register for multi-factor authentication. If you're a new client, your welcome email will contain a link for first-time registration that skips some of the steps below.

Please note that whenever the Authenticator app asks you for your Macquarie ID, this is your existing Access Code that you use to log in to the online portal.

If you’re presented with a registration page:

1. Enter your Access Code and mobile number
2. Click Submit
3. Enter the SMS secure code that has been sent to your mobile
4. Create your password
5. Select submit
6. Create your username
7. Complete your security questions
8. Select Submit
9. From the Download and register for Macquarie Authenticator app page, scan the QR code and follow the prompts to download and link your device to your Access Code
10. Select Return to log in
11. Enter your Access Code and password
12. Follow the prompts on the online portal and the Authenticator app to access the online portal.

Step 2: Download the Macquarie Authenticator app

To complete your setup, go to your device’s app store, search for and download the Macquarie Authenticator app. The Authenticator app is free to download.

Once you’ve downloaded and opened the Authenticator app, follow the on-screen prompts to link your account details and start using the online portal.
 

For support, please refer to Set up Macquarie Authenticator.

You may not be able to authorise a transaction or activity using multi-factor authentication if:

• you don’t have access or haven’t registered for the Authenticator app
• you can’t access the internet or have limited mobile reception.

If you can’t get multi-factor authentication to work, give us a call on the following phone number:

Grow Wrap: 1800 095 825 (Overseas +612 5501 1744)

Voyage: 1800 892 353 (Overseas +612 5501 1744)

PortfolioOne: 1800 675 831 (Overseas +612 5501 1744)

You can update your registered mobile phone number for multi-factor authentication by calling us on:

Grow Wrap: 1800 095 825 (Overseas +612 5501 1744)

Voyage: 1800 892 353 (Overseas +612 5501 1744)

PortfolioOne: 1800 675 831 (Overseas +612 5501 1744)